Terms & Conditions
- THE COMPANY
TOUJOURI is a trading name of TOUJOURI, a company registered in Qatar under registration number 42694. Our registered address is Four Season’s Falcon Tower, Ground Floor, Doha, Qatar. Qatar does not have VAT numbers.
- INFORMATION ON THE WEBSITE
Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
- TRADE MARKS
The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.
The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
- DISCLAIMER OF LIABILITY
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.
- INTELLECTUAL PROPERTY RIGHTS
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Qatar). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.
Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including TOUJOURI Software and all HTML and other code contained in this Site. You are permitted to use the Content only as expressly authorised by TOUJOURI and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. The Website Owner tries to ensure that the information on this site is accurate and complete. The Website Owner does not promise that the Website Owner's Content is accurate or error-free. The Website Owner does not promise that the functional aspects of the Site or the Website Owner's Content will be error free or that this Site, the Website Owner’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.
- ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the TOUJOURI terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to TOUJOURI, whose applications are acceptable to TOUJOURI and who have authorised TOUJOURI to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. TOUJOURI reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where TOUJOURI feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
- ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email accepting and acknowledging the details of your order.
Unless you cancel your pre-order, acceptance of your pre-order and completion of the contract between you and TOUJOURI will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Doha, Qatar and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion.
- PRICING POLICY
Prices shown on the Site are in USD, GBP, EUR or QAR and are exclusive of any taxes which may be payable in your country.
All prices and offers remain valid as advertised from time to time. The USD, GBP, EUR or QAR price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates.
Import duty or relevant tax costs will be invoiced to you directly from our shipper and are the responsibility of the customer. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion: Qatar does not tax your purchase but your home country may do so.
If you are a customer whose credit/debit card is not denominated in USD the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by TOUJOURI. You confirm that the credit/ debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/ debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to TOUJOURI, we will not be liable for any delay or non-delivery.
We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using 2Checkout.com, a secure online payment gateway that encrypts your card details in a secure host environment. We do not store your credit/debit card details on our systems.
To help ensure that your shopping experience is safe, simple, and secure, TOUJOURI uses Secure Socket Layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
- PROMOTIONAL CODES AND DISCOUNTS
- Promotional Discount Codes are issued in the form of ‘percentage discounts' and are offered to customers via promotional emails, advertisements or third party communications.
- If using a Promotional Discount Code, the code provided should be entered in the 'Promotional Code' box in your Shopping Bag.
- They are non-transferable and there is no cash alternative. All terms and conditions are non- negotiable.
- Promotional discount codes are only applicable to full price items.
- TOUJOURI reserves the right to cancel or change any promotional discount code without notice, at any time.
- Promotional Discount Codes cannot be applied retrospectively to previous orders
• Promotional Discount Codes will have a 'valid until' or 'expiry' date. Please refer to the original promotion source for this information, and are valid for one transaction per person and cannot be used on multiple accounts
• If we have a free shipping offer, in all cases, the shipping charge only will be deducted. No taxes, duties or customs charges will be removed.
• Unfortunately, we are unable to cover the cost of returning any order, whether or not purchased under a promotion[, unless the goods are faulty].
- CANCELLING YOUR ORDER
You have the right to cancel your order with us, provided you give us written notice within 14 calendar days of receipt.
Notice of contract cancellation must be given in writing to: Notice of Contract Cancellation, Customer Care Department, Toujouri, Four Season’s Falcon Tower, Ground Floor, Doha, Qatar, or by email to: firstname.lastname@example.org
For cancelled orders where shipping has not been arranged, we will issue you with a full refund including the shipping cost.
For all ‘Pre-Order’ orders placed and cancelled within 14 calendar days, 50% of the total amount of goods including the shipping cost will be refunded only. This is non-negotiable.
You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to: TOUJOURI, Four Season’s Falcon Tower, Ground Floor, Doha, Qatar. All items must be returned unused and in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We try to issue refunds within 14 calendar days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
- RETURNS POLICY
- Please email email@example.com should you wish to return an item stating your reason for return within 14 calendar days of receiving the goods. Clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
- We do not pay for returns sent to TOUJOURI.
- A returns code and confirmation email will be sent to you within 24 hours from when you contact TOUJOURI with your request to return. This code will be required to be written on all documentation when returning the item. Unidentified returns will be returned to the sender.
- You will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. The returns address is: TOUJOURI, Four Season’s Falcon Tower, Ground Floor, Doha, Qatar.
- We recommend that you return the goods to us by trackable means and insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.
- Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you are returning the item for a refund, please state this on your email to us. Please note that all refunds are given in the form of store credit (unless we agree that the items are faulty, in which case a full refund will be given) and a code will be provided to you of that value for your next visit to www.toujouri.com.
- We do not refund shipping.
- If the goods are faulty, we will refund you in full and will include shipping costs.
- If you are returning the item for an exchange, please state this on your email to us. Please be aware that we can only replace it for the same product in the same size, subject to availability.
- All products should be tried with care not to stain them with make-up, etc. Items are to be returned unused. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
- We advise that tax and duties are not refundable to customers wishing to return items.
- All packaging such as boxes, authenticity cards, tissue, ribbons, and tags should be included with your return.
- All items must be returned unused and in their original condition, from the original delivery country.
- INSURANCE AND DELIVERY
TOUJOURI insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by TOUJOURI, and transfer of responsibility in the same way.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. An email will be sent confirming this. TOUJOURI is not responsible for any delays caused by destination customs clearance processes.
- GENERAL NO COMMERCIAL USE
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
- YOUR ACTIVITY
You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis.
- YOUR RIGHTS
You have certain rights under the law. In Qatar these include:
- That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site; and
2. Certain remedies if a product is defective.
Nothing in the Terms and Conditions is intended to diminish these rights.
- ENTIRE AGREEMENT
These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.
The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
- APPLICABLE LAWS
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Qatar without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the courts of Qatar in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
- COMMENTS OR QUESTIONS
- ERRORS AND OMISSIONS EXCEPTED
"Errors and Omissions Excepted" means that while, every care is taken to ensure that all information on this web site is correct, there may still be errors on this web site. If you find an error or omission please let us know and we will correct it as soon as possible after verification.
We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and / or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale. Our systems do accept credit card details at point of order however the card is only charged at point of sale.